Privacy
Last updated 2 November 2026
Esira handles repair requests for property firms. That means we hold details about the firm's team, its tenants, landlords and contractors, and about people who visit this site or join the waitlist. This page says what we keep, why, who else sees it and how to have it removed.
Who we are
Esira runs esira.io and the Esira app. Write to support@esira.io about anything on this page, including a request to see or delete what we hold about you.
Whose data it is
The tenants, landlords and contractors on a firm's cases are the firm's. The firm decides what Esira does with their details, and we act only on its instructions. In data protection terms, the firm is the controller and Esira its processor. If you reported a repair to a firm, the firm is the one to ask first. We pass on any request that reaches us.
For the firm's own team, people on the waitlist and visitors to this site, we decide, so we are the controller.
What we keep
- The waitlist: your email address, and your firm's name or a note if you add one.
- Your account: your name, email address, the firms you belong to and your role in each.
- A firm's records: its properties, contractors, tenants' and landlords' contact details, the documents it uploads, and the steps and limits it sets.
- A firm's cases: the messages Esira receives and sends, their attachments, the quotes, the bookings and who approved what.
- Visits to this site: counted as Cookies explains. The private links tenants, landlords and contractors receive are never counted.
Why, and on what grounds
- To run the service a firm signed up for: reading its requests, finding and booking its contractors and keeping everyone told. That's our contract with the firm.
- To tell people on the waitlist when their firm can start. You asked us to, and you can ask us to stop.
- To keep Esira secure and working: preventing abuse, fixing faults and limiting how much is sent. That's our legitimate interest in running a safe service.
- To count visits to this site. Cookies are set only if you say yes.
- To meet legal obligations, such as keeping records the law requires.
We never sell personal data and never use it for advertising.
Who else handles it
We use these services to run Esira. Each handles data only for us, under a contract with us.
- Vercel serves this site and the app.
- Railway hosts our servers and database, in the Netherlands.
- Anthropic's Claude reads the messages on a case and drafts Esira's replies. Anthropic doesn't train its models on what we send.
- Voyage AI helps Esira find the right part of a firm's own documents.
- Resend sends and receives Esira's email.
- WorkOS handles signing in.
- PostHog, hosted in the EU, counts visits to this site.
- Telegram carries approvals, only for team members who choose to connect it.
Some of these are based in the United States. Where data leaves the European Economic Area, it is covered by the EU-US Data Privacy Framework or by the European Commission's standard contractual clauses.
How long we keep it
- The waitlist: until your firm can start, or sooner if you ask us to remove you.
- Your account and a firm's records and cases: while the firm uses Esira. Deleting a firm in Settings removes its cases, records and team at once. Deleting your account removes your sign-in.
- Safety copies of the database: up to 30 days, then they are deleted.
Your rights
You can ask to see what we hold about you, have it corrected or deleted, have its use limited, object to it, or take a copy with you. Where you gave consent, you can withdraw it at any time. Write to support@esira.io. We answer within a month. For a firm's cases we check with the firm, since the decision is theirs.
You can also complain to the data protection regulator where you live. In Ireland, that's the Data Protection Commission.
Changes
When this page changes, the date at the top changes with it. If a change affects people with an Esira account, we email them before it applies.