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Terms

Last updated 2 November 2026

These terms are between Esira and the firm that signs up to use Esira. Whoever signs up accepts them for the firm, and must be allowed to.

What Esira does

Esira handles repair requests for your firm. It reads what comes in, asks for what is missing, finds and books your contractors, and keeps the tenant, the landlord and your team told. It works within the limits and steps you set. Anything above a limit, or anything it is unsure of, it brings to you.

Esira arranges repairs. It doesn't carry them out. Your contractors work for you, under your agreements with them, and we are not responsible for their work.

Your part

  • Keep your records right: contractors, their trades and contact details, your properties and your limits. Esira acts on what you give it.
  • The decisions in your settings are yours, such as what Esira may spend without asking and who approves what.
  • Have the right to give us the details of your tenants, landlords and contractors, and to contact them about repairs.
  • Look after your team's sign-ins, and remove people who leave.

What you may not do

  • Use Esira for anything unlawful, or to send messages people haven't agreed to receive.
  • Try to get into another firm's data, or test, overload or work around Esira's security.
  • Copy, resell or take apart the service.

Price

Your first 30 days are free. Before they end we tell you the price, a monthly base and a fee for each repair Esira finished without you. Nothing is charged unless you agree to it.

Your data

What your firm puts into Esira stays yours. We use it only to provide the service, as our privacy notice explains, and we act as your processor for the people on your cases. Write to support@esira.io for a copy of your data or for our data processing agreement.

Keeping it running

We work to keep Esira available and correct, but we can't promise it will never stop or never make a mistake. That's why it asks you above your limits. We may change features as Esira improves, and we tell you before a change that takes something away.

Ending

You can stop at any time. Deleting your firm in Settings removes it and everything in it. We may suspend or close a firm that breaks these terms, and we tell you why unless the law prevents us.

Liability

As far as the law allows, we are not liable for indirect losses, such as lost profit or lost business. Our total liability to your firm is limited to what it paid us in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited.

Changes, and the law

If these terms change, we email the firm's owners before the change applies. Using Esira after that means the firm accepts the new terms. Irish law governs these terms, and the Irish courts settle any dispute.

Questions go to support@esira.io.